Putting the plan into action
The floor manager waited for Julia’s next visit to the grocery store. When he spotted her entering the sliding doors, he put his game face on. He waited till Julia stopped at an aisle to inspect the products there before he approached her with the best smile he had.
The floor manager feigned interest to assist her as she shopped. This startled Julia as this does not usually happen on her trip to the grocery store. She waved him off after telling him that she did not need any assistance.
Shoplifting accusation
The floor manager observed her make her way around the grocery store. When she was nearing the last aisle, he immediately went to his boss, Augustine. The floor manager reported that he saw an old woman smuggle a bottle into her purse in a dramatic voice.
Augustine’s eyes narrowed. As the general manager of the grocery store, it was his job to check if this was true and deal with this kind of thing. The floor manager pointed to Julia, who was already at the cash register.